If you are encountering difficulty taking a school test that has the LockDown Browser enabled, please review the following options:
- If the “Launch LockDown Browser” does not launch the program, you may have set your web browser to deny access to the program.
- Please review LockDown Browser’s page on how to allow access here.
- Check your firewall. It may be blocking the LockDown Browser program. If it is, you can temporarily disable the firewall during a school test, or if possible, allow the LockDown Browser program.
- You may need to uninstall and reinstall the LockDown Browser program.
You may also want to clear your cookies and/or browsing history.
For further support, please refer to the Respondus LockDown Browser Resource page for troubleshooting.